Refund policy

Last Updated: 11 August 2026

1.   Introduction

a.    At Ali At Home, we hope you'll be delighted with your purchase. If for any reason you're not completely satisfied, this policy explains your rights and how to return your order.

b.    Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2.   Your Right to Change Your Mind

a.    If you are purchasing as a consumer, you have the right to cancel your order within 14 days of receiving your goods without giving any reason.

b.    To exercise this right, please email us at hello@aliathome.store before the 14-day cancellation period expires.

c.    Once you have notified us, you have a further 14 days to return the goods.

3.   Condition of Returned Goods

a.    Returned items should be:

        i.    unused and in their original condition;

       ii.    returned with any original packaging where reasonably possible; and

     iii.    suitably packaged to prevent damage during transit.

b.    You may inspect the goods as you would in a shop, but if they have been handled more than is reasonably necessary and their value has been reduced as a result, we may make a deduction from your refund as permitted by law.

4.    Refunds

a.    Once we have received and inspected your return, we will process any refund due within 14 days.

b.    Refunds will be made using the original payment method unless we agree otherwise.

c.    Original standard delivery charges will also be refunded where required by law. Additional charges for upgraded or express delivery services are not refundable.

5.   Return Postage

a.    Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the cost of returning your order.

b.    We recommend obtaining proof of postage, as we cannot be responsible for items lost in transit back to us.

6.   Faulty, Damaged or Incorrect Items

a.    If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible at hello@aliathome.store, providing your order number and, where helpful, photographs of the issue.

b.    Where appropriate, we will offer a repair, replacement or refund in accordance with your statutory rights.

c.    If we ask you to return faulty or incorrect goods, we will reimburse your reasonable return postage costs.

7.   Items That Cannot be Returned

a.    The right to cancel does not apply to:

        i.    personalised or bespoke products;

       ii.    sealed goods that are not suitable for return for health or hygiene reasons once unsealed;

     iii.    any other products excluded from cancellation rights under applicable law.

b.    This does not affect your rights if the goods are faulty or not as described.

8.    How to Return an Order

a.    To arrange a return, please contact us at: hello@aliathome.store and we will provide instructions for returning your order.

b.    Please include:

        i.    your name;

       ii.    your order number;

     iii.    the item(s) you wish to return; and

      iv.    the reason for your return (optional if you are exercising your right to cancel).

9.    Exchanges

a.    We do not currently offer direct exchanges.

b.    If you would like a different item, please return the original product in accordance with this policy and place a new order through our website.

10. Contact Us

a.    If you have any questions about returns or refunds, we'd be happy to help. Please contact as via: hello@aliathome.store