Shipping policy

Last Updated: 11 August 2026

1.   Introduction

a.    We want to make ordering from Ali At Home as simple as possible. This policy explains how we process and deliver your orders.

2.   UK Delivery

a.    We currently deliver to addresses within the UK.

b.    Free UK delivery is available on all orders.

c.    Our standard delivery service is Royal Mail 2^nd Class. If you would prefer your order to arrive sooner, you can select Royal Mail 1^st Class at checkout for an additional charge.

3.   Dispatch Times

a.    We aim to process and dispatch orders within 1–2 working days of receiving your order.

b.    Orders placed at weekends or on UK public holidays will normally be processed on the next working day.

c.    During particularly busy periods, including Christmas and promotional events, dispatch may take a little longer. If we expect a significant delay, we will let you know.

4.    Delivery Times

a.    Orders sent by Royal Mail 2nd Class typically arrive within 2–3 working days after dispatch.

b.    Delivery times are estimates rather than guaranteed delivery dates, and occasional delays can occur once an order has been handed to the delivery service.

5.   Order Confirmation and Tracking

a.    Once your order has been placed, you will receive an order confirmation by email.

b.    We will send a further email when your order has been dispatched.

c.    Where the delivery service provides tracking information, this will be included in your dispatch confirmation.

6.   Delayed or Missing Orders

a.    If your order has not arrived within the expected delivery timeframe, please contact us at hello@aliathome.store and include your order number.

b.    We will do our best to help locate your parcel and, where appropriate, liaise with the delivery service on your behalf.

c.    Your statutory rights are not affected by any delay or loss occurring during delivery.

7.   Damaged Orders

a.    We take care to package your order securely, but occasionally parcels can be damaged during transit.

b.    If your order arrives damaged, please contact us as soon as possible at hello@aliathome.store, ideally including photographs of the packaging and the damaged item.

c.    We will work with you to resolve the issue in accordance with your statutory rights.

8.    Incorrect Delivery Address

a.    Please check your delivery details carefully before completing your order.

b.    If you realise that you have entered an incorrect address, please contact us as soon as possible. We will do our best to amend the address if your order has not yet been dispatched.

c.    Once an order has been dispatched, we may not be able to change the delivery address.

9.    Delivery Restrictions

a.    Some products may be subject to specific delivery restrictions. Where this applies, details will be provided on the relevant product page or during checkout.

10. International Delivery

a.    We currently do not offer international delivery.

11. Returns

a.    If you wish to return an item or exercise your statutory right to cancel an order, please see our Returns Policy.

b.    Nothing in this Shipping Policy affects your statutory rights as a consumer.

12. Contact Us

a.    If you have any questions about delivery or your order, please contact as via: hello@aliathome.store.